This is our home market, so let us be careful to be useful rather than promotional. Our office sits on River Exchange Drive and we lose work here regularly, usually to somebody who answered a question better than we did. The point is that the search for the best retail cleaners Norcross can send you is won and lost in the walkthrough conversation, not in the proposal that follows. Below are the questions that do the most work, written so you can use them on any company that walks into your store, ours included.

Open with the questions nobody rehearses

How long will your crew be in my store each night, and how many people? Who else does that crew clean before or after me? Both answers tell you whether your store is a scheduled job or the last stop on a long night.

Then ask what they would not clean unless you asked. Every scope has boundaries, and a contractor who names them without flinching is a contractor who intends to keep the agreement.

Vetting the best retail cleaners Norcross can send to your store

Ask about keys and codes in writing. Who holds them, how they are stored, what happens when an employee leaves, and how quickly you would be told. This is a policy question and it deserves a policy answer.

Ask about training. IICRC cleaning standards publishes standards for how floor and textile care should be carried out, and a company that follows a documented method will describe it plainly instead of describing their attitude.

Two Norcross markets, two different stores

Retail in historic downtown around Lillian Webb Park and Thrasher Park sits in older buildings with tight back-of-house and small subdivided spaces. Slow per foot, careful work, easy to underestimate.

Along Jimmy Carter Boulevard, Beaver Ruin Road and Peachtree Industrial, stores tend to be larger with wide hard floors and a dock. Faster per foot, heavier on machines, and a completely different staffing shape.

Because we are minutes away, we can be at either kind of building quickly, and we would rather be judged on a walkthrough than on a claim. Ask us every question above and compare the answers to whoever else you are meeting.

Most commercial cleaning gets sold on price per square foot, then quietly handed to whoever was cheapest and free that night. That’s why quality slides after month two — the scope was never real to begin with. We build yours from an actual walkthrough of your actual building, on your actual hours. Then we send the same crew who learned it. Boring? Completely. It’s also the only thing that makes month five look like month one.

DBS Cleaning Services Group

Red flags that show up before the bid does

A price quoted without walking the store. A scope that never names a floor material. No periodic dates. No answer on callouts. No supervisor name. Any one is a warning and three together is a decision.

One more. If the person quoting will not be involved after signing, ask who will be, and ask to meet them. Accounts are kept or lost by the person who visits, not by the person who sold.

Frequently asked questions